Terms Satisfaction Guaranteed ! In Our effort to offer the best possible service, all prices are plus shipment and include Insurance. Within 14 days of reciept of Your shipment, You may return any items, for any reason, for a full refund.Items that are returned more than 14 days after delivery, are in unsellable condition, or are missing parts, will be charged a re-stocking fee at Our discretion.Please note that we can refund shipping costs only if the return is a result of Our error. We uase secure Ordering. Yours sincerely Anna Grethe Qvortrup Return address: Anna-Grethe Qvortrup Dan Plate Trading Egevangen 15 DK 8900 Randers Denmark Phone +45 86 403902, Fax +45 86 423410 E-mail: danpalte@danplate.com www.danplate.com