Terms Satisfaction Guaranteed ! In Our effort to offer the best possible service, all prices include: Handling and Insurance. Within 14 days of reciept of Your shipment, You may return any items, for any reason, for a full refund.Items that are returned more than 14 days after delivery, are in unsellable condition, or are missing parts, will be charged a re-stocking fee at Our discretion.Please note that we can refund shipping costs only if the return is a result of Our error. Return address: Yours sincerely Anna-Grethe Qvortrup Dan Plate Trading Egevangen 15 DK 8900 RandersDenmark Phone +45 86 403902, Fax +45 86 423410 E-mail: danpalte@danplate.com www.danplate.com